While I love having my computer for email and for searching the web occasionally, now in my late 70’s I am frequently hugely frustrated by problems that arise on a regular basis, which I simply don’t know how to solve. Just one example is the frequent pop-up messages that suggest I do something, and I’ve no idea whether it’s safe to, or if I even need to. At these times l am SO grateful that a quick call to Julie will solve the problem – or any other problem that arises – often by Teamviewer. I honestly think I’d have to throw my computer away if I couldn’t access her knowledge and competence. She’s very clear in explaining things, and even better, she doesn’t make me feel like a stupid old fogey. She’s helped heaps of people, including many of my friends, and I can’t recommend her highly enough if you want to survive computer frustration into a ripe old age!